ProSource Privacy Policy
About this policy
This policy explains how ProSource Group Pty Ltd (ABN 90 675 321 918) ("ProSource", "we", "us", "our") collects, holds, uses and discloses personal information, through our website prosource.
Our website and its forms are built, hosted and managed for us by our technology provider, Refari Pty Ltd ("Refari"). Refari handles applications, registrations and enquiries made through our website on our behalf. For some things, such as operating and improving its own services, Refari also acts on its own account, under its own privacy policy at privacy.
The personal information we collect
Depending on how you deal with us, we may collect:
- your name and contact details, such as your email address, phone number and location;
- what you tell us in an enquiry or a form, including any file you attach;
- if you apply for a role or register with us: your résumé or CV, work history, qualifications, skills, the kind of work you are looking for, your answers to any screening questions, and any cover letter or other documents you provide;
- if we approach you about a role: information from public professional profiles and job sites;
- during the recruitment process: interview notes, references, and, with your consent, the results of any checks a role requires;
- if you are a client or a contact at an employer: your role, your organisation and the roles you are recruiting for;
- information about your use of our website, such as your IP address, browser and device, the pages you visit and when (see "Cookies, device identifiers and analytics").
How we collect and hold it
We collect personal information directly from you when you use our website, apply for a job, register with us, or contact us by email or phone. We may also collect it from referees, public professional profiles, job sites and employers we work with. Some information is collected automatically when you browse our website.
We hold personal information in our recruitment system, our email and our business records.
Why we collect, use and hold it
We use personal information to:
- respond to your enquiry and provide the recruitment services you ask for;
- assess your suitability for roles, contact you about opportunities, and, with your agreement, put you forward to prospective employers;
- understand the needs of employers who ask us to find staff for them;
- run, secure and improve our website and services;
- meet our legal obligations.
Sensitive information
We do not need sensitive information (such as health information, criminal record, racial or ethnic origin, or union membership) through our website, so please leave it out of your résumé. If you include it, we will only keep it with your consent and where it is relevant to the roles you are seeking. If a role needs a check, such as a police check, we will ask for your consent first.
Who we share it with
We may disclose personal information to:
- prospective employers and clients, as part of the recruitment process;
- referees you have named, to check your references;
- service providers who help us run our business, including Refari (our website and forms), the email service that delivers website enquiries to us and the analytics tools named below;
- our professional advisers, such as accountants and lawyers;
- government bodies and others where the law requires or allows it.
We do not sell personal information. Employers pay us for recruitment services, and we share your details with them only as this policy describes.
Overseas disclosure
Our website, forms and records are hosted in Australia (Amazon Web Services, Sydney). Some recipients are overseas, mainly in the United States: the email service that delivers enquiries and their attachments to us (Mailgun), Google (analytics), Meta Pixel and Microsoft Clarity. We may also disclose personal information to our team and contractors in the Philippines, and the businesses with which we match contractors. We take reasonable steps to make sure overseas recipients handle personal information in a way that is consistent with the Australian Privacy Principles.
Cookies, device identifiers and analytics
Our website uses cookies and similar technologies to make it work and to remember your choices. We use Google Analytics (through Google Tag Manager), Meta Pixel and Microsoft Clarity to understand how visitors use our website.
Some pages include Vimeo videos, YouTube videos and HubSpot meetings, which may set their own cookies when you use them.
You can set your browser to refuse or delete cookies; some features may then not work.
Keeping your information secure
Our website and forms use encrypted connections (HTTPS), and the submissions we store are encrypted and held on access-controlled systems. We keep personal information while we need it for the purposes in this policy or as the law requires, and take reasonable steps to destroy or de-identify it when it is no longer needed. You can ask us to delete your information at any time.
Accessing and correcting your information
You can ask to see the personal information we hold about you, and ask us to correct it if it is wrong, out of date or incomplete. To ask, email info [at] prosource.com.au, or use the contact form on our website (https://
Marketing
If we send you newsletters or other marketing, you can opt out at any time with the unsubscribe link in the message, by replying STOP to a text message, or by contacting us. You can also ask us where we got your details.
Young people
If you are under 18, please ask a parent or guardian before applying for a role or registering with us.
Complaints
If you have a concern about how we have handled your personal information, please contact us first. We will look into it and respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (www.oaic.gov.au, 1300 363 992).
Changes to this policy
We may update this policy from time to time. The current version is always on this page. This policy was last updated on 6 November 2026.
Contact us
ProSource Group Pty Ltd (ABN 90 675 321 918)
503/Level 5/2-6 Barrack Street, Sydney, NSW, 2000
Email: info [at] prosource.com.au
Phone: (02) 8319 5883
Contact form: https://
For a security issue with this website, please contact our website managers, Refari, at disclosures [at] refari.co.