Virtual Assistants can assist with more tasks than you thought was possible, we love to educate businesses on what they can outsource, even tasks they thought were impossible to outsource. We want to show you it’s possible! Head to our website pages that explain what a VA Contractor can do, download a cheat sheet, or request more information from our team about what tasks you can outsource. Popular tasks, including administrative support, customer service, social media management, marketing, content creation, and project coordination. With a variety of expert talent, our VA Contractors are equipped to handle industry-specific demands, helping your business thrive.
How is your service different from others?
We’ve been successfully serving businesses for several years, building a reputation as a trusted, reliable partner. We offer tailored, high-quality Virtual Assistant services at a lower price point without sacrificing results. Our proven onboarding process, faster talent replacement, and personalised approach make us more flexible and customer-focused than others in the industry.
What industries do you specialise in?
Our team is composed of experts from a wide range of industries, providing specialised support across multiple sectors. With extensive knowledge and experience, we deliver tailored solutions to meet the unique needs of every business we partner with. VA Contractors are experienced in managing the unique needs of your industry, from handling seasonal fluctuations to ensuring superior customer service.
How do you ensure the right VA fit?
We take pride in our highly personalised and tailored onboarding process. We invest time in understanding your business requirements and handpick Virtual Assistants to match your goals. If you need a replacement for any reason, we offer a fast and smooth replacement to ensure your operations run seamlessly.
How do you handle data privacy and confidentiality?
Our VA Contractors follow strict data protection protocols, and we provide guidelines on handling confidential information. As independent contractors, VA Contractors adhere to privacy and confidentiality agreements to safeguard your business’s sensitive data. For added peace of mind, consider our add-on onboarding services to set up customised security protocols.
Can I request industry-specific expertise?
Yes, we work with VA Contractors who bring expertise in a variety of industries, from real estate to digital marketing and healthcare. If you need specialised skills or experience in your sector, we’ll prioritise candidates who align with those needs to ensure a better fit for your business.
About the Interactions with Virtual Assistants
How do I communicate with my Virtual Assistant?
There are plenty of flexible communication options available, whether through email, messaging apps like Slack, or video conferencing tools like Zoom. We will give you plenty of advice on different platforms throughout our robust onboarding process.
What if the Virtual Assistant isn’t the right fit?
We offer fast replacements at no extra cost. Our priority is ensuring that your business receives the support it needs quickly. With access to a large pool of talented professionals, we can easily find a replacement to fit your specific requirements.
How do I track the progress of my Virtual Assistant?
We recommend using tools like Trello, Asana, or your preferred project management system. Additionally, our team is available for regular check-ins, and you can opt for monthly or quarterly reviews to track performance and results. Check out our onboarding packages to see all the tracking and reporting options available to you.
Billing and Payments
What is the cost of a VA?
Costs can vary greatly depending on how many hours you are looking for, the level of expertise in both skills and in your specific industry. Reach out to us for a customised quote.
How do your prices compare to others?
We offer competitive pricing with a focus on delivering superior results. Our services are not only more affordable than many competitors but also come with flexible terms to suit your business requirements. You get high-quality service at a fraction of the cost, without compromising on talent or performance.
Can I scale up or down my VA hours?
Yes, our services are highly flexible, allowing you to adjust your VA Contractor hours based on your evolving business needs. We offer scalable solutions to ensure your operations remain efficient and responsive to demand.
Are there any long-term contracts or commitments?
We provide flexible contract terms to meet your needs. While long-term partnerships help build consistency, we understand the importance of flexibility, especially in dynamic industries and fast-paced industries.
How are hours tracked, and will I receive regular updates?
Depending on your own processes, VA Contractors can track their hours using time-tracking software or tools, which can be integrated with project management systems if desired. As part of our add-on onboarding package, we can help set up these systems so you’ll receive updates through the tools you select.
Are there any additional fees for support or assistance?
Our basic service includes access to our team and support for standard queries. For enhanced support, including personalised onboarding assistance, regular performance reviews, and coverage solutions, we offer add-on packages to meet your needs.
Hiring FAQs
What are the costs?
Costs vary depending on the skill set, experience, and specific tasks required from your VA. We work with a diverse talent pool, so you can choose from various expertise levels to fit your budget and needs. For a tailored quote or to explore different pricing options, book a free discovery call so we can give you a detailed breakdown.
How long does the hiring process take, and do I get to interview multiple VA Contractors?
The hiring process depends on the complexity of your requirements and VA Contractor availability. Once we understand your needs, we promptly present a selection of qualified candidates, giving you the opportunity to interview as many as you’d like until you find the right fit. Our goal is to make the process as efficient as possible without compromising on quality.
What if I’m not happy with the VA Contractors you are finding me?
We aim to match you with candidates who closely align with your business needs and culture. If the initial VA Contractors presented don’t meet your expectations, we’ll continue working with you to identify more suitable candidates, refining our search criteria based on your feedback to ensure the next round better matches what you’re looking for.
Can I hire multiple VA Contractors at once?
Yes, we can assist you in hiring multiple VA Contractors simultaneously, whether you need specialised roles across different functions or additional support within the same area. We can provide you with multiple candidates, allowing you to build a team that addresses your unique operational demands and scales with your business.
What does the interview process look like?
Once we shortlist candidates for your role, you’ll have the opportunity to review their profiles and set up interviews at your convenience. We’ll provide you with each candidate’s background information, skills, and experience relevant to your needs. During the interviews, you can discuss your specific expectations, preferred work styles, and any other details to help ensure the right fit.
Does it cost to interview VA Contractors, or do you charge to find them?
There is no charge for interviewing VA Contractor candidates or for our sourcing services. We’re committed to helping you find the right VA, and we only bill once you’re satisfied with the chosen contractor and ready to proceed. This means you can explore candidates without any financial commitment until you’ve made a confident hiring decision.
Day-to-day with your Virtual Assistant
What if my VA goes offline or becomes unavailable due to illness?
We stay in regular communication with all VA Contractors to ensure prompt updates. Should an unexpected absence occur, we can work swiftly to provide temporary coverage or recommend an alternative VA Contractor from our network, minimising disruption to your business. For comprehensive support, consider exploring our add-on packages to streamline these transitions.
What if my contractor needs to take time off?
In the event of scheduled leave, we can assist in finding coverage to ensure continuity. Our add-on services also offer extended support options, making it easy to manage time-off arrangements seamlessly.
What happens during public holidays in the Philippines and Australia?
As independent contractors, VA Contractors are not automatically paid for public holidays. However, many clients choose to provide holiday pay or allow the same holidays off, which is appreciated by contractors. Public holidays are important culturally in the Philippines, so please feel free to request a list of national holidays. You have the flexibility to approve leave requests, decide whether to offer holiday pay, or let your VA Contractor work on these days as needed.
What if there is a power outage or natural disaster?
Our Operations Manager remains in close contact during emergencies to keep operations steady. Many VA Contractors have backup generators, and we also provide access to a co-shared office space when necessary to ensure reliable internet and workspace continuity.
What about overtime and breaks?
Overtime work is billed at an additional rate, while breaks remain unpaid in line with contractor status. However, if you wish to cover lunch breaks or other specific times, this gesture is always appreciated by VA Contractors and can be arranged to suit your needs.
What tools or software will my VA need access to?
Your VA Contractor will need access to the software and tools your business uses to perform their tasks efficiently. Whether it’s CRM systems, project management platforms, or communication tools, we’ll help you integrate these tools during onboarding to ensure your VA Contractor is equipped to support your workflow.
Can I provide additional training to my VA?
Absolutely. Many clients choose to provide role-specific training to familiarise VA Contractors with their unique processes and requirements. We encourage this to help your VA perform at their best, ensuring alignment with your company’s practices.
Cancellations and Changes
What if I want to cancel my service?
No problems and no hard feelings. You can cancel your service with a 30-day notice. We strive to be as flexible as possible, understanding that your business requirements may evolve over time.
What if my VA is unavailable due to illness or vacation?
Your VA Contractor will keep you informed about any upcoming vacations. While illness days aren’t covered, we can provide options from our talent pool for extended coverage during vacations, ensuring your business experiences minimal downtime.
Can I switch to a different package?
Yes, you can switch between packages as your business grows or your needs change. Our flexible packages and personalised service ensure that you’re never stuck with a solution that doesn’t fit.
GET IN TOUCH
Have More Questions?
If you didn’t find the answer you were looking for, feel free to send us an inquiry. Our team is happy to assist with any additional questions or concerns you may have.
